Years of experience: 22
United StatesCall CenterCustomer ServiceHelp Desk SupportCustomer Success ManagerChief Customer Officer (CCO)
Trust Score
Exceptionally trusted; proven professional excellence.
Sheneka's Career Path
Mar. 2021 -Aug. 2024
KIPP Texas Public SchoolsKTX Senior IT Director, Support Services
Texas, United States
Jan. 2019 -Jan. 2020
Harvey Nash GroupSenior IT Program and Project Manager
Houston, Texas, United StatesOn assignment at United Airlines' Commercial Technology Project Management Office, I direct six concurrent projects throughout the lifecycle from beginning to end. I wrote comprehensive project plans, scopes, milestones, and other related documentation. I led local and remote teams comprised of business systems analysts, network and systems engineers, project coordinators, principal architect...
Jan. 2015 -Jan. 2019
Houston ISDSenior IT Program and Project Manager
Houston, Texas AreaI allocated daily project tasks among a 20-member team of business systems analysts, systems and network engineers, database administrators, project coordinators, and software developers in seven ongoing projects to meet school district needs. I designed, tested, trained, deployed, and delivered innovative educational applications for the school district communities within a budget of $1B. I ...