I worked with Jair for about 3/4 consecutive years (approximately 2017-2021).
At that time, we were working with LIMS for foreign pharmaceutical laboratories, with clients throughout Latin America an...
I worked with him for about a year; he was my product manager. Jair is very attentive to details and always strives to help everyone achieve their goals. I learned a lot from him and hope that one day...
Trust Score
Exceptionally trusted; proven professional excellence.
Lead the development of the Customer Support structure, defining and managing the support
framework to reduce operational costs and maintain customer satisfaction.
• Achieved a 50% reduction in the backlog of customer requests.
• Increased ticket resolution throughput by 70%.
• Defined real-time data mapping for Customer Success and Engineering teams to
visualize ongoing themes and their stat...
BrazilAs a Senior Product Owner at 123milhas, I have the opportunity to actively participate in the development of various products, from the discovery stages to the delivery flow. Key results: Development of the Guaranteed Credit product, which allows customers to cancel their trips and receive a voucher refund, bringing in more revenue (approximately +10% 🚀), recurring business, and reliability ...
Vitória and Region, BrazilGeneral overview: • Analyze customer processes, identifying points for improvement, proposing control indicators and management tools. • Identification of best practices and operational gains for the MedSenior client that supported its expansion through process replicability.