Years of experience: 20

BI AnalystProfessorLecturerEngineerFinanceIT

Trusted by top professionals

  • HC
    Henrique Castro
    Developer @Hearst Digital Media
    Verified
    I worked with him for about a year; he was my product manager. Jair is very attentive to details and always strives to help everyone achieve their goals. I learned a lot from him and hope that one day...

Trust Score

Exceptionally trusted; proven professional excellence.

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Jair's Career Path
Product ManagerNov. 2023 -
Present
TrustlyProduct Manager
Lead the development of the Customer Support structure, defining and managing the support framework to reduce operational costs and maintain customer satisfaction. • Achieved a 50% reduction in the backlog of customer requests. • Increased ticket resolution throughput by 70%. • Defined real-time data mapping for Customer Success and Engineering teams to visualize ongoing themes and their stat...
Product OwnerJun. 2022 -
Oct. 2023
123milhasProduct Owner
BrazilAs a Senior Product Owner at 123milhas, I have the opportunity to actively participate in the development of various products, from the discovery stages to the delivery flow. Key results: Development of the Guaranteed Credit product, which allows customers to cancel their trips and receive a voucher refund, bringing in more revenue (approximately +10% 🚀), recurring business, and reliability ...
Consultant and Auditor for Management, Projects, and ProcessesNov. 2019 -
Mar. 2020
Zorzal Gestão e TecnologiaConsultant and Auditor for Management, Projects, and Processes
Vitória and Region, BrazilGeneral overview: • Analyze customer processes, identifying points for improvement, proposing control indicators and management tools. • Identification of best practices and operational gains for the MedSenior client that supported its expansion through process replicability.

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