Years of experience: 3

Product ConsultantCustomer Success ManagerProject Manager✔️ ITBusiness OwnerSystem Analyst

Trust Score

Highly reliable; strong professional involvement.

70%
Franco's Career Path
Noc Support EngineerSep. 2023 -
Present
VisaNoc Support Engineer
San Franciso, California, Estados Unidos- Responsible for continuous monitoring and support of critical infrastructure, including networks and banking transactions. - Use of Grafana for proactive real-time infrastructure monitoring. - Management of alerts with PagerDuty for a rapid response to incidents. - Cross-functional role, collaborating with development teams, PMOs, sales, and senior executives. - Coordination of maintenance ...
Noc Agent II SsrAug. 2022 -
Aug. 2023
Mobyle EngageNoc Agent II Ssr
Miami, Florida, Estados Unidos- Supervise the Mobyle Engage infrastructure using a variety of tools and react to resolve any alerts that may arise to ensure that system uptime meets service level agreements. - Monitor and respond to network alerts, constantly monitoring network performance and ensuring that agreed-upon service levels are met. - Perform preventive maintenance on network equipment to ensure proper operation...
Techincal Management AnalystMar. 2022 -
Aug. 2022
Mobyle EngageTechincal Management Analyst
Miami, Florida, Estados Unidos- Manage and coordinate technical projects, ensuring timely delivery and supervising the achievement of established objectives. - Analyze and gather technical data to identify trends and improvement opportunities, and provide detailed reports on the results to management and other stakeholders. - Conduct system and application testing to ensure they meet requirements and quality standards. - ...