Years of experience: 3
Product ConsultantCustomer Success ManagerProject Manager✔️ ITBusiness OwnerSystem Analyst
Trust Score
Highly reliable; strong professional involvement.
Franco's Career Path
Sep. 2023 -Present
VisaNoc Support Engineer
San Franciso, California, Estados Unidos- Responsible for continuous monitoring and support of critical infrastructure, including networks and banking transactions.
- Use of Grafana for proactive real-time infrastructure monitoring.
- Management of alerts with PagerDuty for a rapid response to incidents.
- Cross-functional role, collaborating with development teams, PMOs, sales, and senior executives.
- Coordination of maintenance ...
Aug. 2022 -Aug. 2023
Mobyle EngageNoc Agent II Ssr
Miami, Florida, Estados Unidos- Supervise the Mobyle Engage infrastructure using a variety of tools and react to resolve any alerts that may arise to ensure that system uptime meets service level agreements.
- Monitor and respond to network alerts, constantly monitoring network performance and ensuring that agreed-upon service levels are met.
- Perform preventive maintenance on network equipment to ensure proper operation...
Feb. 2022 -Aug. 2022
Mobyle EngageTechincal Management Analyst
Miami, Florida, Estados Unidos- Manage and coordinate technical projects, ensuring timely delivery and supervising the achievement of established objectives.
- Analyze and gather technical data to identify trends and improvement opportunities, and provide detailed reports on the results to management and other stakeholders.
- Conduct system and application testing to ensure they meet requirements and quality standards.
- ...