Years of experience: 10
Tech Support✔️ IT
Trusted by top professionals
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Exceptionally trusted; proven professional excellence.
Ana's Career Path
Jun. 2019 -Present
AkkodisTeam Lead
Bucharest, Romania
May. 2018 -Jun. 2019
Hexaware TechnologiesHelpdesk Specialist
Bucharest, RomaniaProvide Active Directory support (creating user account, create and manage distribution groups, mailbox, grant access on requested file share etc), Microsoft Exchange management, Office 365,SAP, SCCM, Sharepoint, VPN, printers. Performing troubleshooting and problem resolution for software and hardware issues.
Respond to user Email messages, phone calls and research, diagnose, and resolve tec...
Jun. 2017 -May. 2018
StefaniniHelpdesk Specialist
Provide technical assistance and support for incoming queries.
Support for any Remote Access, SAP, Citrix, VPN, Sharepoint, CISCO, Printers.
Working on different Ticketing tools like Remedy, Smart IT , Service Now
Solving all MS Office ( Outlook , Excel, Word, Power Point) issues