Years of experience: 22

Support SpecialistCopywritingProject CoordinatorCustomer Support RepresentativeAssistantCall Center

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ashlee's Career Path
Director Of Business OperationsAug. 2018 -
Present
M&W Termite Control Company Inc. Director Of Business Operations
Memphis, TN * Manage business operations which includes both residential and commercial customers for a local business owner * Grew reported annual revenue 13% in the first 12 months while on staff * Implemented operational efficiencies to increase the overall productivity of the staff both in the field and office * Effectively introduced a new service line to the company portfolio of services which cont...
Director of Customer Service - Franchise Services GroupJul. 2015 -
Mar. 2018
ServiceMasterDirector of Customer Service - Franchise Services Group
• Manage a team of 9 who make up the national account customer service department that contributes over $46M in annual revenue with 4% growth over prior year • Manage the vendor relationship of work order software, Corrigo, as it relates to product development, maintenance and enhancement of the tool • Create and maintain standard operating procedures for account coordinators, subcontractors,...
Director of Business DevelopmentNov. 2012 -
Mar. 2018
ServiceMasterDirector of Business Development
Memphis, TN• Led a franchise support team of 4 business development consultants who provided operational and marketing support to over 250 franchisees • Oversaw the management and the accuracy of all franchise agreement compliance related tasks including: royalty reporting, contract renewals, accounts receivables, insurance compliance and customer service related issues • Used a strong foundation of tru...