Years of experience: 9
✔️ ITBusiness Owner💼 C-level Executive👍 Sales & BizDev🗿 HRCustomer Success Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Monica's Career Path
Mar. 2024 -Present
OutlierSenior AI Writer
New York, United States
Jul. 2022 -Nov. 2023
ChocoCustomer Success Manager
New York, United States- Managed US$1,000,000 in ARR and increased average account ARR by 50% in 6 months
- Developed CSM role as first person in seat, setting global standards for Account Onboarding and Management
- Implemented one of the top 10 fastest time-to-value projects globally, bringing a major custom paper-goods supplier from $0 to $20K ARR in 5 weeks
- Coordinated on-site project strategy for a top produ...
Jul. 2021 -Jul. 2022
ChocoBusiness Development & Operations Executive
United States- Strategically identified opportunities for Choco to expand its reach in the New York tri-state area by targeting, onboarding and managing 450+ restaurants
- Collaborated cross functionally with Engineering, Product and Leadership to coordinate efforts and deliver excellent service to our industry partners and customers