BunningsDuty Manager Operations, Hardware Giant, Big Box Retail
Batemans Bay, New South Wales, AustraliaTransitioned to Part Time Leader whilst studying at UNSW. Coached the team to deliver outstanding customer experience, including an NPS (Net Promoter Score) of 75 and sales growth of 7% in August 2024. Skills: Merchandising | Loss Prevention | Inventory Control | Customer Experience | Training and Development | Compliance
Nov. 2020 - Feb. 2024
BunningsRetail Operations Manager, Hardware Giant, Big Box Retail
Batemans Bay, New South Wales, AustraliaEnhanced Cultural Listening Survey: Utilized data analytics to improve survey results by 15%, identifying key areas for cultural development and executing targeted strategies. Performance Metrics Achievement: Achieved key performance metrics, Safety TRIFR 0 for full financial year, delivered costs by $78k, sales growth 1.9% post covid boom, by utilizing data analytics to monitor and enhance o...
Batemans Bay, New South Wales, AustraliaNSW Store Team of the Year 2020: Recognized for exceptional leadership and data-driven decision-making during the Black Summer Bushfires, ensuring operational continuity and team safety