Years of experience: 6
Tutor馃椏 HR馃Ж Consulting馃М EducationAdvisor
Trust Score
Highly reliable; strong professional involvement.
Laura's Career Path
Apr. 2024 -Present
bet365Verificador
Bogot谩, Distrito Capital, ColombiaBack office and verification departament.
Review documents from different countries making sure the information the customer鈥檚 sends matches with the one on file. Since this is about gambling, I had to make sure the customer is not underage or if they have some kind of disability.
On the other hand I had to file different excel files with some company information and customers information.
Sep. 2022 -Aug. 2024
UnitedHealth GroupRepresentante del servicio de atenci贸n al cliente
Bogot谩, Distrito Capital, ColombiaSolve customers issues or request about their health plan in the USA with the skills learned and improve with experience. Active listening, fast and accurate resolution
Oct. 2020 -Oct. 2022
TeleperformanceFormador del servicio de atenci贸n al cliente
Bogot谩, Distrito Capital, ColombiaEntrenadora en Call center biling眉e Entrenar y compartir conocimiento de las plataformas e informaci贸n para desarrollar servicio al cliente sobre una aplicaci贸n de transporte para personas de Canad谩 y Estados Unidos Solucionar problemas de la cuenta, no poder iniciar sesi贸n, no recibir llamados para transportar comida o personas, problemas con los vehiculos como lo es la informaci贸n del mismo...