Years of experience: 10

Brazil💸 Marketing👍 Sales & BizDev🗿 HR🧨 Consulting🧮 Education

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Pablo's Career Path
Customer Success ManagerApr. 2024 -
Present
SupersideCustomer Success Manager
RemoteSince 2024, I have taken an active role in enhancing customer satisfaction, renewals, and expansions for a diverse portfolio at Superside. My responsibilities include managing the entire post-sales relationship lifecycle—from onboarding and product training to user adoption and quarterly business reviews. I ensure the health of all accounts by monitoring key metrics and proactively identifyin...
Senior Head of Customer SuccessAug. 2023 -
Apr. 2024
OrpenSenior Head of Customer Success
Porto Alegre, Rio Grande do Sul, BrasilI took the lead in establishing and managing the Customer Success area at Orpen, focusing on process innovation and implementing customer engagement and retention strategies. I set essential operational guidelines and led the CS team, raising the standards of customer service and support, crucial for maximizing the customer journey and ensuring positive experiences. As Head of Customer Succes...
Customer Success Manager (North America, South America and the Caribbean)Nov. 2021 -
Jun. 2022
Zyte (formerly Scrapinghub)Customer Success Manager (North America, South America and the Caribbean)
Collaborated with the team working on the targeted public in the Americas. Participated in team building activities to improve working relationships. Worked with the identification and solution of issues and queries, analyzing data and creating successful strategies. Managed successful negotiations of long-term contract renewals in my portfolio of customers, retaining and increasing revenue. ...

Pablo's Posts

  • 6

    How I can help you

  • 6

    People I am looking for

  • 6

    Experience & Cases

  • 6

    How to contact

No responses yet
0