Years of experience: 11
Customer RetentionCustomer Journey MappingCX StrategyCustomer ExperienceCustomer Loyalty
Trust Score
Highly reliable; strong professional involvement.
Gaston's Career Path
Mar. 2022 -Present
Vidal Consulting Group LLCCorporate Strategist, Services Productization
Toronto, Ontario, Canada• Prioritized 4 out of 15 key consulting services opportunities for productization, weighing criterias such as market demand, profitability analysis, competitive advantages, scalability, alignment with business goals, resource requirements, client values and potential risks involved.
• Crafted feasible and actionable strategic plans, consistent with vision and mission, including GTM strategy ...
Mar. 2020 -Mar. 2022
Vidal Consulting Group LLCCorporate Strategist Associate, CX Services
Toronto, Ontario, Canada• Assisted Managing Director in refining the company’s vision, ensuring alignment with evolving market dynamics and strategic objectives for achieving growth goals.
• Executed workflow mapping initiatives to identify operational efficiency opportunities, pinpointing areas for enhanced efficiency and implementing strategic improvements, fostering streamlined operations.
• Orchestrated customer...
Dec. 2015 -Mar. 2020
Ministerio de Desarrollo Social de la NacionStrategic Change Manager, Chief of Staff's
City of Buenos Aires, Argentina• Directed the Special Projects Division, affecting a cross-functional team of 235 professionals and effectively engaging with high-level stakeholders from public and private sectors, driving the successful delivery of ambiguous projects under tight deadlines.
• Developed and executed tailor-made solutions, fostering social development across an effective reach of 5M people nation-wide.
• Des...