Years of experience: 8
🔥 Startup FounderBusiness Owner⚖️ Legal🧑🔬 Engineer🧨 ConsultingPortfolio Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Irvin's Career Path
Sep. 2022 -Aug. 2024
Thomson ReutersCustomer Success Manager
Mexico City, MexicoOwn the account strategy for engagement, adoption, and success planning. Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts. Help to understand the customers’ needs, develop and establish new business relationships and provide thought leadership to influe...
Dec. 2019 -Jul. 2022
CasaiZendesk System Administrator / Product Manager/ Customer Success
Mexicohttps://blog.casai.com/blog/meet-the-faces-behind-our-digital-concierge/ In my time here I was in charge of the Zendesk implementation and development, I was also part of the Expansion team to Brazil. I was in charge of developing and creating all the CX communication operations Globally, as well being part of the product team I worked along with all the different areas to find better solutio...
May. 2019 -Aug. 2019
Reliant EnergySales Executive
Mexico City, Mexico-Customer service -Sales