Years of experience: 24

Organizational DevelopmentEmployee RelationsCoachingChat SupportCustomer Retention SpecialistConsumer Industry

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Tiffany's Career Path
Director of Rooms & Guest ServicesJun. 2023 -
Present
The Lodge at WoodlochDirector of Rooms & Guest Services
Hawley, Pennsylvania, United States
Front of House ManagerDec. 2022 -
May. 2023
Inn at Perry CabinFront of House Manager
St Michaels, Maryland, United States-managed changing policies and procedures during the departure of the managing director and several other executive committee members. -conducted training based on the Forbes 5-Star standards, created assessments, and provided routine feedback. -provided support in multiple positions during critical staffing shortages. -communicated pay reductions delicately upon receipt of the directive
Assistant General ManagerSep. 2021 -
Dec. 2022
The Red Fox Inn & TavernAssistant General Manager
Middleburg, Virginia, United States- Critical focus on the guest experience. - Creating the foundation of our team by developing recruiting and onboarding programs. - Fostering the talents of our staff and investing in the future of our business through training and incentives. - Impacting the bottom line by controlling our revenue management strategies in the Inn, Tavern, and Events Departments - Driving culture and inspiring...

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