New York, New York, United StatesDriving global customer success initiatives by leading and shaping a comprehensive customer success and professional services department. Developing and implementing strategic project management processes and ensuring a seamless onboarding experience for customers across the product offerings. Building and nurturing a high performing, globally aligned customer success team, consistently ensur...
Atlanta, Georgia, United StatesEstablished and led the Strategic Solutions Department, focused on accelerating customer alignment and process optimization to drive faster adoption and maximize ROI. Partnered with senior leadership and key stakeholders to deliver strategic consultancy, offering tailored solutions that address complex customer challenges. Spearheaded the development of talent acquisition processes and oversa...
Atlanta, Georgia, United StatesLed a team in successfully completing over 30 enterprise implementations of Vendor Management Systems (VMS), managing every phase of the project lifecycle from initiation to delivery. Oversaw Quarterly Business Reviews (QBRs), leveraging customer data analytics to drive strategic decisions, such as optimizing contingent labor strategies and scaling hiring efforts in key locations. Streamlined...