Wien, ÖsterreichConsulting internal UNIQA units in respect of business strategy, process management, process steering, process goverance, customer journey, channel management,....along the whole value and process chain of an insurance company
Jul. 2023 - Aug. 2024
UNIQA BiztosítóChief Operating Officer - member of management board
Budapest, UngarnCustomer Services, Claims and IT with a customer centric focus. Customer centric service process design.
Process optimization and automatization. KPI and SLA driven process management.
Jun. 2020 - Jul. 2023
UNIQA BiztosítóChief Retail Officer, member of management board
Budapestend2end business responsibility for retail insurance business.