Guayaquil, Guayas, Ecuador● Provide Tier 1 and Tier 2 technical support for wide range of Sangoma telephony products.
● Provide support for products outside of Switchvox, such as SipStation trunks and FaxStation devices/services.
● Use a lab environment to replicate issues reported by customers for troubleshooting purposes.
● Interface with Tier 3 to resolve high-level issues.
Guayaquil, Guayas, Ecuador● Provide Tier 1 technical support for Switchvox and Sangoma telephony products.
● Analyze reported problems and debug logs from customer PBX systems and VoIP/digital/analog devices.
● Keep detailed technical records of troubleshooting steps and support provided in a ticket management system (Salesforce).
● Build and maintain professional working relationships with customers, partners, and re...
Guayaquil, Guayas, EcuadorProcess automation: Gathering information on the processes to be automated, analysis, and development of bots in Automation Anywhere and Rocketbot.