Years of experience: 14

Data Entry AssociateTyping SpecialistData EntryTranslatorLive ChatChat Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Diana's Career Path
Technical Support SpecialistOct. 2022 -
Present
SangomaTechnical Support Specialist
Guayaquil, Guayas, Ecuador● Provide Tier 1 and Tier 2 technical support for wide range of Sangoma telephony products. ● Provide support for products outside of Switchvox, such as SipStation trunks and FaxStation devices/services. ● Use a lab environment to replicate issues reported by customers for troubleshooting purposes. ● Interface with Tier 3 to resolve high-level issues.
Technical Support RepresentativeApr. 2021 -
Sep. 2022
SangomaTechnical Support Representative
Guayaquil, Guayas, Ecuador● Provide Tier 1 technical support for Switchvox and Sangoma telephony products. ● Analyze reported problems and debug logs from customer PBX systems and VoIP/digital/analog devices. ● Keep detailed technical records of troubleshooting steps and support provided in a ticket management system (Salesforce). ● Build and maintain professional working relationships with customers, partners, and re...
RPA EngineerJun. 2020 -
Jul. 2021
GLOBAL HITSS RPA Engineer
Guayaquil, Guayas, EcuadorProcess automation: Gathering information on the processes to be automated, analysis, and development of bots in Automation Anywhere and Rocketbot.