Years of experience: 14
Data Entry AssociateTyping SpecialistData EntryTranslatorLive ChatChat Support
Trust Score
Exceptionally trusted; proven professional excellence.
Diana's Career Path
Oct. 2022 -Present
SangomaTechnical Support Specialist
Guayaquil, Guayas, Ecuador● Provide Tier 1 and Tier 2 technical support for wide range of Sangoma telephony products.
● Provide support for products outside of Switchvox, such as SipStation trunks and FaxStation devices/services.
● Use a lab environment to replicate issues reported by customers for troubleshooting purposes.
● Interface with Tier 3 to resolve high-level issues.
Apr. 2021 -Sep. 2022
SangomaTechnical Support Representative
Guayaquil, Guayas, Ecuador● Provide Tier 1 technical support for Switchvox and Sangoma telephony products.
● Analyze reported problems and debug logs from customer PBX systems and VoIP/digital/analog devices.
● Keep detailed technical records of troubleshooting steps and support provided in a ticket management system (Salesforce).
● Build and maintain professional working relationships with customers, partners, and re...
Jun. 2020 -Jul. 2021
GLOBAL HITSS RPA Engineer
Guayaquil, Guayas, EcuadorProcess automation: Gathering information on the processes to be automated, analysis, and development of bots in Automation Anywhere and Rocketbot.