Years of experience: 11

Office AdministratorPersonal AssistantAdministrative AssistantAssistantCustomer Retention SpecialistChief Customer Officer (CCO)

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Stefan's Career Path
Head of Client SuccessFeb. 2024 -
Nov. 2025
Pipeline GeneratorHead of Client Success
Remote
Head of Customer SuccessAug. 2020 -
Nov. 2024
Blueprint Learning ApSHead of Customer Success
København, Region Hovedstaden, Danmark- Lead, expand, and mentor the Customer Success team by setting strategies and prioritizing Objectives and Key Results (OKRs); responsible for hiring, training, and developing a world-class team. - Drive customer lifetime value by defining the customer journey, deploying programs that drive business value for customers, achieving customer goals, introducing new features and use-cases, and col...
Customer Success ManagerDec. 2018 -
Aug. 2020
Ageras DenmarkCustomer Success Manager
Københavnsområdet, Danmark- Trained and coached Customer Success Managers nationally and internationally. - Prepared internal manuals and processes. - Validated and prepared leads, and managed onboarding. - Ensured partners' success and contract fulfillment. - Oversaw the creation and execution of new marketing campaigns. - Conducted quality control of validated leads for partners. - Designed and implemented new marke...

Stefan's Posts

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    About myself

    Proficient in establishing and leading customer success teams, with expertise in AI. Over six years, reduced churn from 50% to 5% in edtech and SaaS industries.

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    Job Description

    Seeking remote opportunities with innovative startups or scaleups, aiming to leverage expertise in driving customer success and growth.

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    How to contact

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