Years of experience: 18

PhilippinesVoice OverTyping SpecialistData Entry SpecialistData EntryEntertainment

Trust Score

Exceptionally trusted; proven professional excellence.

80%
STEPHEN's Career Path
Client Service ManagerFeb. 2020 -
Present
J.P. MorganClient Service Manager
Manila
Client Service SupportFeb. 2020 -
Present
JPMorgan Chase & Co.Client Service Support
Philippines•Re-hired as a pioneer member to support US Private Bank Client Service team. •Worked in a complex team-oriented and fast paced environment with internal partners to deliver a seamless service experience to Private Banking clients. •Achieved high accuracy results in processing money movements from client requests. •Initiate Ad hoc tasks such as Case Studies to present to management and team m...
Senior Officer - Customer Service OfficerOct. 2015 -
Oct. 2019
United Overseas Bank Centre Of ExcellenceSenior Officer - Customer Service Officer
Kuala Lumpur, Malaysia• Worked in a shared service environment and assisting Singapore-based market call centre customer service support. • Meet KPIs set by company such as Average Handling Time (AHT) of 300 seconds and achieving Call Quality score of at least 90% and above. This is to ensure Service level agreement is met while maintaining customer service satisfaction. • Achieved EXSA Star, Gold & Silver awards ...

STEPHEN's Posts

  • How I can help you

    With over 20 years of experience in tech, I excel as a client service manager. My skills extend to voice-over work and tech support for both PCs and Macs. As a newcomer to Intch, I provide quality services at competitive rates.

  • People I am looking for

    I'm seeking clients who need exceptional voice-overs, precise professional email compositions, and expert tech assistance.

  • Experience & Cases

    Achievements: - Created a company reel with editing and voice-over - Edited photos for various projects Previous Clients: - JP Morgan

  • How to contact

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  • About myself

    Proficient in data entry and email composition, I possess a professional, deep voice ideal for voice-over projects. Successfully led an internal risk reel campaign, showcasing my ability to manage and execute complex tasks.

  • Job Description

    Seeking flexible, part-time opportunities that accommodate my schedule while allowing me to leverage my skills in data entry and voice-over work, ensuring quality and efficiency in every project.

  • How to contact

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