Years of experience: 12

👍 Sales & BizDevPartnerships ManagerCustomer Success Manager

Trust Score

Highly reliable; strong professional involvement.

70%
Claudia's Career Path
Head of Customer SuccessOct. 2022 -
Present
RITMOHead of Customer Success
• Lead and supervise a team of Customer Success professionals. This involves hiring, training, motivating and developing the team. •Develop and implement effective strategies to retain existing customers, incentivize the use of our products and reduce churn rate. •Manage relationships with key accounts and ensure their satisfaction with the company's products and services. •Use data and metri...
Customer Success ManagerMay. 2021 -
Sep. 2022
RitmoCustomer Success Manager
•Creation and development of the processes and procedures of the Customer Support and Account Management area of the company. •Develop strong relationships with assigned customers, understanding their needs and objectives. •Create customized success plans for each client, setting clear goals and milestones. •Manage the contract renewal process, working to ensure client retention. •Provide tra...
Executive CoachJan. 2021 -
Present
https://claudialondonocoach.com/Executive Coach
Colombia

Claudia's Posts

  • About myself

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