Years of experience: 21

New Zealand🔥 Startup FounderActor✔️ IT🐦 DesignSinger

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Juan's Career Path
IT Service and Support ManagerApr. 2022 -
Present
ReseneIT Service and Support Manager
Wellington, Wellington Region, New Zealand
Experience ManagerMay. 2021 -
Dec. 2021
DatacomExperience Manager
Wellington, Wellington Region, New ZealandCollaborate with wider Datacom resources to leverage internal capability and drive strategic execution. • Used design thinking techniques to lead workshops on different projects. • Partner with People and Culture and across Datacom to lead out on best practice EX • Champion and drive a ‘customer first approach’ and change programmes to generate a culture and behaviour change in line with best...
Service Desk Team LeaderJul. 2020 -
Jul. 2021
DatacomService Desk Team Leader
Wellington, Wellington Region, New ZealandCoordinating the daily activities of 17 technical analysts on 3 different teams • Liaison with the client to seek continual improvement. • Created new and innovative fully automated tools to get statistics on performance. • Allocating jobs and workloads to individual staff members based on their ability. • Coordinating Vendors and third parties through SLA’s. • Act as the single point of cont...

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