Years of experience: 5

Tech Support✔️ IT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Solanch's Career Path
Technical Support Analyst - NutrecoJul. 2022 -
May. 2023
UnisysTechnical Support Analyst - Nutreco
Hungary● Resolving IT issues for clients and handling end-user calls and web queries via phone and emails ● Keep the user informed and follow-up ongoing cases ● Revise and update tickets in the Spanish and English queue ● Provide support for systems as Biztalk, M3, Nutriopt, etc ● Reset all kind of password and working with Bitlocker system
Subject Matter Expert - NikeJul. 2021 -
Apr. 2022
CognizantSubject Matter Expert - Nike
Budapest, HungaryTasks: ● Resolving IT issues for clients and being the first point of contact for the costumer ● Handling end-user calls and web queries via tools, phone, email and chat. ● Documentation and precise administration, logging of calls on the ticketing tool. ● Delegation of problems which can’t be resolved on first level to the competent Level 2 teams, ● Keep the user informed and follow-up ongoi...
Customer Service RepresentativeJul. 2020 -
Jul. 2021
CognizantCustomer Service Representative
Budapest, Hungary