Years of experience: 16
✔️ IT🧑🔬 Engineer🧨 Consulting🏐 SportsAthlete ManagerTech Support
Trust Score
Highly reliable; strong professional involvement.
Cosmin Cristian's Career Path
Feb. 2022 -Present
InfosysInformation Technology Lead
Software Engineer
Nov. 2018 -Present
Infosys ConsultingSoftware Engineer
Bucharest, RomaniaComplaint and Feedback Management- Analyzing all income complaints, praises and improvements ideas, creating reports with weekly and monthly feedbacks, investigating with various departments the legitimacy of the complaints and their solutions. Service Now - Queue Manager - Monitoring and analyzing all income incidents, requests and tasks, gathering information, and splitting tasks based on b...
Nov. 2017 -Nov. 2018
INGDeployment and operations engineer
BucarestImplementing Service Now to the Esperanto deployment department in a agile manner. Service Now training for ING internals from Netherlands, creation of Knowledge bases following ITIL processes. . Monitoring the Service Now Queue for technical issues reported by entities based on data lake countries, raising Major Incidents and Problems, taking decisions of who can handle different business re...