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Years of experience: 39
Tech Support✔️ ITProduct ManagerProject Manager
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Exceptionally trusted; proven professional excellence.
Christopher's Career Path
Jul. 2023 -Present
Pilot CompanyApplication Support Analyst II
Knoxville, Tennessee, United States* Help maintain an effective, comprehensive service process that includes supporting policies, controls, metrics, procedures and training for teams to address incident management (e.g., service disruptions, outages).
* Identify duties required to handle all aspects of a incident response during any service disruption or outage affecting business departments and end users.
* Manage service int...
Dec. 2022 -Jul. 2023
Pilot CompanyApplication Support Analyst
Knoxville, TN* Help maintain an effective, comprehensive service process that includes supporting policies, controls, metrics, procedures and training for teams to address crisis management (e.g., service disruptions, outages).
* Identify duties required to handle all aspects of a crisis response during any service disruption or outage affecting business departments and end users.
* Manage service interru...
Jun. 2022 -Oct. 2022
Mesa Associates, IncHelp Desk Administrator
Knoxville, Tennessee, United StatesResponsibilities include:
* Operating system and software installation leveraging Microsoft Endpoint Configuration Manager * Hardware delivery and setup * Hardware retrieval and storage * Maintain hardware inventory accountability
* Provide VPN support assistance
* Maintain user profiles within Active Directory