Years of experience: 9

TranslatorCustomer Retention SpecialistClient Relations SpecialistCase ManagerChief Customer Officer (CCO)Customer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Eliana's Career Path
Head of Customer SuccessJan. 2024 -
Present
Machinations.ioHead of Customer Success
Bucharest, Romania- Customer Onboarding: Guided new customers through adoption, ensuring smooth transitions and successful product implementation. - Account Growth: Identified upsell and cross-sell opportunities, driving a 25% ARR increase. - Data Insights: Built dashboards consolidating multiple data sources and tracked key metrics (MRR, ARR, churn, retention, LTV, CAC). - Customer Journeys: Designed data-dri...
Customer Success ManagerJul. 2022 -
Jan. 2024
Machinations.ioCustomer Success Manager
Bucharest, RomaniaMachinations.io is the tool that helps businesses and professionals in games, web3, tokenomics, finance, economy, energy or logistics to create and monitor their economic systems in real-time, using AI powered optimizations. Client roster includes Animoca Brands, SONY studios, chess.com, Supercell, Aristocrat Group and unis like UCSC, NYU to Seoul National University.
Chief Game Design SolutionsJul. 2022 -
Present
machinations.ioChief Game Design Solutions
LuxembourgMachinations is poised to radically change the process of game balancing by offering game designers the right tool for the job. We foster an organic community of game designers that can come together and create the best experiences for their players. We are a great place to work for tech-savvy individuals who love a dynamic environment and have a passion for games. We're at our 3rd funding ro...

Eliana's Posts

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    How I can help you

    Customer-focused leader with 9+ years in B2B SaaS. Built scalable playbooks and frameworks for health scoring, renewal forecasting, and churn prevention—boosting retention to 92% and driving a 25% ARR increase through upsell opportunities.

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    People I am looking for

    - Focus on gaming, logistics, manufacturing - Interest in urban planning and tech sectors - Open to collaborations with innovative startups - Seeking partnerships with companies valuing customer insights

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    Experience & Cases

    - Supported mid to enterprise clients in gaming, logistics - Optimized systems for game design, automation - Worked with RevOps, Product teams - Aimed at reducing churn, boosting adoption - Engaged with SaaS, innovative startups for growth

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    How to contact

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