Abdul Hakim Shakur - ServiceNow Business Consultant, Tata Consultancy Services

Years of experience: 25

ITCustomer ServiceCustomer Success ManagerChief Customer Officer (CCO)Chat SupportLive Chat

Trusted by top professionals

Shyam Sundar
ServiceNow Lead @KEMET Electronics Corporation
Verified
Hakim is having outstanding leadership and management skills across all the projects which i have worked with him. As a long term colleague, hakim has been an invaluable mentor, always ready to shar...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Abdul Hakim's Career Path

Apr. 2024 -
Present

Tata Consultancy ServicesSenior ITSM ServiceNow Business Consultant

Houston, Texas, United StatesIn my current capacity, I lead the design and execution of comprehensive ITSM roadmaps, managing the full lifecycle of ServiceNow solutions—from conceptualization to post-deployment optimization—ensuring they are fully aligned with business priorities and consistently deliver measurable value. I spearhead the customization and optimization of ServiceNow ITSM modules (Incident, Change, Problem...

Jul. 2022 -
Apr. 2024

Apex SystemsITSM Service Operations Manager

Houston, Texas, United StatesI championed the integration of Service Portfolio Management, Service Catalog Management, and Service Level Management to elevate service delivery and optimize business value. Leading a skilled technical team, I successfully delivered ServiceNow ITSM services to both Chevron's IT and non-IT communities, ensuring seamless operations. I provided strategic guidance for the ServiceNow platform, e...

Mar. 2020 -
Jul. 2022

KEMET Electronics CorporationManager of ITSM – ServiceNow Platform Owner – IT Service Delivery and Infrastructure

RemoteI took charge of leading the ITSM team, driving forward initiatives to enhance service management processes across knowledge management, change management, and incident management, thereby delivering operational excellence. Managing key project stakeholders, I successfully led high-value ServiceNow projects, optimizing business value and achieving optimal outcomes. Acting as the primary voice...