East Java, Indonesia• Strategic Leadership at Plataran Bromo & Borobudur: Directed operational strategies that achieved a 40% increase in non-room revenue during peak seasons by introducing innovative service offerings. • Cultural Leadership and Employee Development: Established a team-oriented culture that improved staff retention and productivity, aligning with corporate objectives for service excellence. This...
Hanoi, Hanoi, Vietnam• Strategic Operations Management: Led operational enhancements across multiple properties, focusing on key areas to boost efficiency and profitability: • An Lam Retreat Saigon River: Conducted reviews to enhance profitability. • Sala Grand Thuy Hoa: Directed and managed all aspects of the pre-opening phase. • Amour Resort Bavi: Directed and managed all aspects of the pre-opening phase. • Sea...
[Seasonal] Hotel manager for the winter season 2021 - 2022
- Using company software to purchase and work with suppliers refers to our hotel OCC.
- Review the roster of employees and conduct daily briefings to review operational needs.
- Train staff on HACCP + Mountain safety/regulations and customer service.
- Work on sales coordination with headquarters and set up transportation plans for gu...