Years of experience: 18
Business AnalystHelp Desk SupportCustomer ServiceProduct ConsultantSales & BizDev🐦 Design
Trust Score
Exceptionally trusted; proven professional excellence.
Tom's Career Path
Aug. 2024 -Present
PeratonLead Business analyst
United States, St. LouisRun ETL
Create reports in smart reporting and power bi
Sharepoint administrator
Operations administrator
Create and maintain scripts built in powershell and power apps
Program in SQL for ETL
Subject matter ezpert of service desk
Jan. 2024 -Present
Chartis FederalIT Operations Admin
St Louis, Missouri, United States• Tier 3 Engineer
• Create, Modify, Troubleshoot Powershell Scripts
• Create, Modify, Troubleshoot Power Apps Applications
• Create, Modify, Troubleshoot Microsoft Power Automate
• Create, Modify, Troubleshoot Microsoft Lists
• Create, Modify, Troubleshoot Microsoft SharePoint Content
• Create, Modify, Troubleshoot Microsoft SharePoint Permissions
• SharePoint Administrator
• Teams Administra...
Dec. 2021 -Jan. 2024
Intellect Solutions LLCInformation Technology Help Desk Analyst
St Louis, Missouri, United States• Tier 2 Administrator
• Worked with Powershell to efficiently find ways to reduce ticket flow
• Found trends and anomalies in tickets
• Saved Coast Guard millions of dollars in man hours with built scripts
• Only Advanced Software Team troubleshooting technician
• Installed Software
• Troubleshot Failed software installs
• Troubleshot Advanced Issues
• Established rapport with higher tier te...