Years of experience: 11
Head of Customer ExperienceCustomer Service👍 Sales & BizDev
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Melissa's Career Path
Mar. 2025 -Present
TRUCE SoftwareHead of Customer Experience
United States, PalatineAs the Head of Customer Experience at Truce Software, I lead the strategy and execution of initiatives that drive customer satisfaction, retention, and long-term success. I oversee the entire customer journey—from onboarding through renewal—ensuring a seamless, impactful experience at every touchpoint. I work cross-functionally to align our efforts with business goals, continuously improving ...
Feb. 2022 -Dec. 2023
MCE - Motion & Control Enterprises, LLCDirector, Customer Experience
North AmericaSupervised, mentored, and evaluated a team of 13 Customer Experience Agents who managed $8M in monthly customer transactions for this leading supplier of technical fluid power, automation, flow control, compressed air, and lubrication products, services, and solutions. Key Contributions:
-Boosted customer satisfaction by introducing new HubSpot CRM companywide to help drive process efficienci...
Oct. 2019 -Feb. 2022
Verizon ConnectSenior Manager, Enterprise Customer Success
Rolling Meadows, ILDirected a team of 16 Customer Success Managers in growing and sustaining relationships with the company’s largest fleet management software & solutions B2B enterprise customers. Key Contributions:
-Recognized with All in Award by Verizon Business Director in February 2021 for managing clean-up of newly launched ERP system and leading workstreams in reconciling 28,000+ customer records, which...