Melissa Parry - Head of Customer Experience, TRUCE Software

Years of experience: 10

Head of Customer ExperienceCustomer Service👍 Sales & BizDev

Trusted by top professionals

Rick Young
Director, Sales Operations & Enablement @The Second City
Verified
I worked with Melissa at Verizon Connect while I was in Customer Success Enablement and she was leading a team of CSMs. She was an excellent business partner and was always able to translate and clear...
Stefanie Dunk
Associate Director Customer Success @Verizon Connect
Verified
I had the pleasure of working with Melissa at our legacy organization Fleetmatics which was acquired by Verizon. Melissa was instrumental in creating the foundation of our Customer Success team. She s...

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Melissa's Career Path

Mar. 2025 -
Present

TRUCE SoftwareHead of Customer Experience

United States, PalatineAs the Head of Customer Experience at Truce Software, I lead the strategy and execution of initiatives that drive customer satisfaction, retention, and long-term success. I oversee the entire customer journey—from onboarding through renewal—ensuring a seamless, impactful experience at every touchpoint. I work cross-functionally to align our efforts with business goals, continuously improving ...

Feb. 2022 -
Dec. 2023

MCE - Motion & Control Enterprises, LLCDirector, Customer Experience

North AmericaSupervised, mentored, and evaluated a team of 13 Customer Experience Agents who managed $8M in monthly customer transactions for this leading supplier of technical fluid power, automation, flow control, compressed air, and lubrication products, services, and solutions. Key Contributions: -Boosted customer satisfaction by introducing new HubSpot CRM companywide to help drive process efficienci...

Oct. 2019 -
Feb. 2022

Verizon ConnectSenior Manager, Enterprise Customer Success

Rolling Meadows, ILDirected a team of 16 Customer Success Managers in growing and sustaining relationships with the company’s largest fleet management software & solutions B2B enterprise customers. Key Contributions: -Recognized with All in Award by Verizon Business Director in February 2021 for managing clean-up of newly launched ERP system and leading workstreams in reconciling 28,000+ customer records, which...