Years of experience: 20

Tech Support✔️ IT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ana Marie's Career Path
Senior Technical Support AnalystAug. 2019 -
Nov. 2023
Clifford ChanceSenior Technical Support Analyst
Dubai, United Arab Emirates• Skills enablement of more than 100 Users between Dubai and Abu Dhabi offices. • Supports Mobile Device Management (MDM) and Bring Your Own Device (BYOD) related technologies devices. • Aids on Microsoft Office and Windows operating systems. • Assists End Users' desktop and laptop hardware and configurations. • Provisions hardware, asset tracking, monitoring and reporting. • Coordinate with ...
IT Desktop Support Specialist (2nd Line Support)Oct. 2015 -
Aug. 2019
Baker BottsIT Desktop Support Specialist (2nd Line Support)
Dubai, UAE• Administer the training and development of more than 50 Users • Supervise the IT Asset Inventory of the Middle East Offices • IT Security Workstations configuration and monitoring • User Software Installation and support using SCCM technology • Provide first and second-level end-user support for all aspects of personal computer usage and firmwide IT/Telecom/AV • Active Directory configurati...
IT Support AnalystOct. 2013 -
Sep. 2015
EvershedsIT Support Analyst
Dubai, United Arab Emirates• Manage and deliver the onboarding process of 80 Users in the Middle East region • Promptly responds to system/service outages (specifically Major Incidents), urgent and non-urgent incidents & requests. • Assisting new hire employees to log in to the system and providing initial training to become familiar with the applications. • Installs and configures computer peripherals. • Assists in re...