Years of experience: 20
Tech Support✔️ IT
Trust Score
Exceptionally trusted; proven professional excellence.
Ana Marie's Career Path
Aug. 2019 -Nov. 2023
Clifford ChanceSenior Technical Support Analyst
Dubai, United Arab Emirates• Skills enablement of more than 100 Users between Dubai and Abu Dhabi offices.
• Supports Mobile Device Management (MDM) and Bring Your Own Device (BYOD) related technologies devices.
• Aids on Microsoft Office and Windows operating systems.
• Assists End Users' desktop and laptop hardware and configurations.
• Provisions hardware, asset tracking, monitoring and reporting.
• Coordinate with ...
Oct. 2015 -Aug. 2019
Baker BottsIT Desktop Support Specialist (2nd Line Support)
Dubai, UAE• Administer the training and development of more than 50 Users • Supervise the IT Asset Inventory of the Middle East Offices
• IT Security Workstations configuration and monitoring
• User Software Installation and support using SCCM technology
• Provide first and second-level end-user support for all aspects of personal computer usage and firmwide IT/Telecom/AV • Active Directory configurati...
Oct. 2013 -Sep. 2015
EvershedsIT Support Analyst
Dubai, United Arab Emirates• Manage and deliver the onboarding process of 80 Users in the Middle East region
• Promptly responds to system/service outages (specifically Major Incidents), urgent and non-urgent incidents & requests.
• Assisting new hire employees to log in to the system and providing initial training to become familiar with the applications.
• Installs and configures computer peripherals.
• Assists in re...