Years of experience: 17
United States✔️ ITData AnalystProject Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Denise's Career Path
May. 2023 -Feb. 2024
CiscoBusiness Development Manager
United StatesI accelerated business deals and enhanced corporate upsells by using Cisco's Compass program to analyze historical and current sales insights. I collaborated with sales teams to evaluate customer analytics and provided actionable business recommendations that drove additional revenue opportunities for customers. • Coordinated with various departments to analyze market trends, customer prefere...
Apr. 2022 -May. 2023
RAY · ALLEN, Inc.Customer Success Manager - Team Lead
United StatesAs the Team Lead, I collaborated with the Vice President of Service Delivery to expand the Customer Success Management (CSM) team and onboard new talent by conducting first round interviews and the vetting process. I developed and implemented new processes and procedures to enhance team performance and improve client interactions, driving growth and efficiency within the department.
Jul. 2016 -May. 2023
RAY · ALLEN, Inc.Customer Success Manager
Greater Denver AreaSuccessfully managed a diverse portfolio of accounts with values up to $30M+, achieving renewal rates of 95% for annual and multi-year contracts. Achieved a 75% success rate for upsell opportunities, contributing to sustained revenue growth. Acted as the primary contact for clients, resolving escalated vendor issues promptly and effectively to ensure superior client service. Utilized Salesfor...