Years of experience: 2
Call CenterCustomer Support RepresentativeSupport SpecialistOutbound Sales SpecialistTelemarketerCall Center Supervisor
Trust Score
Highly reliable; strong professional involvement.
Despina's Career Path
Feb. 2021 -Jan. 2024
The Message Center (TMC)Customer support supervisor
Australia, MelbourneA customer support supervisor plays a crucial role in overseeing a team of customer service representatives. In my role I was responsible for managing the team's performance, handling escalated customer issues, providing guidance and support to team members, and ensuring that customer inquiries are resolved efficiently and effectively. Additionally, I often analyze data to identify trends and...