Years of experience: 12

EntertainmentData EntryCustomer ServiceSport Fan✔️ ITBusiness Owner

Trust Score

Highly reliable; strong professional involvement.

70%
Terrence's Career Path
Customer Experience ManagerSep. 2018 -
Present
The Home DepotCustomer Experience Manager
Service Desk RepresentativeSep. 2016 -
May. 2017
Malmar ITService Desk Representative
• Resolve customer complaints and concerns with strong verbal and negotiation skills • Display courtesy and strong interpersonal skills with all customer interactions • Ensure that Remedy tickets are resolved and completed to the client’s satisfaction • Received Star Award for going above and beyond for assisting clients with their issues.
Supervisor, Technology SalesMay. 2012 -
Sep. 2016
StaplesSupervisor, Technology Sales
Largo, MD• Install software, modify and repair hardware and resolved technical issues • Troubleshoots BSOD, printer, monitor/peripherals, and network related problems • Create end user mailboxes, distribution list, and public calendars via Microsoft Exchange • Uninstall unapproved software for risk mitigation • Perform tech refreshes for clients with expired warranties