Years of experience: 3

CopywritingCopywriterContent WriterProofreaderCustomer ServiceHelp Desk Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Daulet's Career Path
Business System AnalystApr. 2024 -
Present
KPMG KazakhstanBusiness System Analyst
Almaty• Ensured stable and uninterrupted operation of the ITSM system. • Successfully implemented a BPM system for three departments, significantly increasing their transparency and efficiency. • Actively participated in developing the IT department budget and received internal recognition for this contribution. • Conducted analytical work on adapting business processes for the development of an in...
IT SpecialistAug. 2023 -
Apr. 2024
KPMG Caucasus and Central AsiaIT Specialist
Almaty, Kazakhstan• Provide first-level technical support for hardware, software, and network issues via phone, email, and ticketing systems. • Manage, prioritize, and resolve IT support tickets, ensuring compliance with SLAs. • Administer user accounts, including creation, modification, and password resets. • Assist with hardware and software installation, configuration, and updates. • Escalate complex issues...
Technical Support SpecialistJan. 2023 -
Mar. 2023
Beeline KazakhstanTechnical Support Specialist
Almaty, KazakhstanHad experience in working on-site with databases and analytical software as Power BI, DBeaver and etc.

Daulet's Posts

  • 2

    About myself

    Demonstrated expertise in resolving IT-related issues, consistently surpassing KPI targets by 140%, ensuring optimal customer satisfaction and operational efficiency.

  • 2

    Job Description

    Seeking opportunities in IT and Telecom sectors, aiming to contribute to dynamic projects that leverage cutting-edge technology and foster innovation.

  • 2

    How to contact

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  • 0

    How I can help you

    Integrate existing processes with systems to identify gaps. Understand current flow, create schemes, and pinpoint flaws using data and expert insights.

  • 0

    People I am looking for

    Seeking collaboration with: • Internal KPMG management • KPMG departments

  • 0

    Experience & Cases

    Achievements include: • Integrated document approval system • Created business trip approval system • Developed ERP system for 4 departments • Managed ITSM system for 3 departments • Served medium-small businesses

  • 0

    How to contact

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