Years of experience: 22
CanadaTech SupportSystem Analyst✔️ IT
Trust Score
Highly reliable; strong professional involvement.
Rizal's Career Path
Feb. 2018 -Aug. 2023
SYSPRO CanadaIT Network Support Technician
Burnaby, British Columbia, Canada* Administering and managing IT Infrastructure for SYSPRO Canada (multiple locations), including firewalls, network switches physical and virtual servers.
* Administering Microsoft 365, Active Directory, SharePoint, Azure, and MS CRM
* Administering and configuring VOIP Phones using Mitel Systems
* Manage Virtual Machines using Hyper-V for Testing environment * Installing / Configuring laptop...
Feb. 2015 -Feb. 2018
SYSPRO CanadaSupport Consultant
Burnaby, British Columbia, Canada• Interact with customers to provide and process information in responsible to inquires, concerns, and requests about SYSPRO ERP Solution
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms using MS CRM 2011
• Diagnose and resolve technical hardware and software issues using MS SQL, VB Scripts & XML
Nov. 2014 -Feb. 2015
Central 1 Credit UnionHelp Desk Analyst
Vancouver, British Columbia, Canada• Respond to Help Desk request, calls, and emails as quickly as possible. Gather sufficient information to diagnose the problem, provide telephone support (Level 1) or desk side support (Level 2) as appropriate, and resolve moderately complex desktop problems. • Install and support various hardware, software, printers and telephones and other devices such as smartphones/tablets
• Sets up and ...