Years of experience: 10
💸 Marketing✔️ IT💼 C-level Executive👍 Sales & BizDev🗿 HR🧨 Consulting
Trust Score
Exceptionally trusted; proven professional excellence.
Mia's Career Path
May. 2021 -Present
Reward GatewayCustomer Success Operations Manager (Small Business)
I joined an independent team where the aim was to explore a brand new business model - a self-service subscription benefits platform on the SMB UK & AUS market.
I’ve, since then, put the foundation of the Client Success team, mapped the client journey, implemented a client management system and built an automated tech-touch scalable service model. In this period, the portfolio has grown with ...
Jan. 2017 -Apr. 2021
Reward GatewayClient Relationship Manager
Plovdiv, BulgariaMy role was to build trust and support my clients through their journey with Reward Gateway - an extremely proactive bespoke service with a strong consultative aspect. I managed a portfolio of 60 clients and oversaw the client journey from implementation, through onboarding, product success, renewal, contract negotiation, and upsell. As their voice within Reward Gateway, I'd liaise with all a...
Oct. 2015 -Aug. 2017
Reward GatewayEmployee Support Specialist
Plovdiv, BulgariaAs an Employee Support Specialist I was part of our Helpdesk 24/7 Helpline, assisting with employee queries and solve any various problems they may face. We were there to support them with using our site and walk them through each step as they get familiar with how it works and how to get the most of their employee discounts benefit.