Years of experience: 8

👍 Sales & BizDevCustomer Researcher🧨 ConsultingCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Christina's Career Path
Customer Success Director - Social NetworksJan. 2025 -
Present
BrandwatchCustomer Success Director - Social Networks
- Manage an $8 MM portfolio (Google, TikTok, Meta) - Accelerated product development process, securing a 2 year deal worth $3.5M - Collaborated on an AI use case product roadmap with product and commercial leadership to promulgate to all enterprise clients - Moderated an executive panel presentation at SXSW with ADWEEK
COOJan. 2023 -
Jan. 2024
IncuedCOO
Incued uses live financial data to enable automatic and effortless reporting. The platform allows for easy aggregation and visualization of financial metrics.
Customer Success Director - Travel/Hospitality/EntertainmentDec. 2021 -
Dec. 2024
BrandwatchCustomer Success Director - Travel/Hospitality/Entertainment
- 2024 attainment: 118% | Portfolio:: Hilton, Sony, Delta, NBC, Sanofi - Increased account revenue from $206k to $315k (+51%) via executive relationship building and identifying new sales opportunities in regular business reviews - Identified & mitigated churn risk ($230k) while adding $60k growth (+25%) through strategy consulting and aligning customer insight to business value

Christina's Posts

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    How I can help you

    Focus on sales strategy, customer success, executive relationships, risk tracking, and cross/upsell. Deliver emotional intelligence training and coaching. Expertise in creating playbooks and adapting strategies for varied client sizes and industries.

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    People I am looking for

    Ideal clients are businesses aiming to enhance client retention and renewal processes. Seeking partners ready for strategic change and process optimization.

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    Experience & Cases

    Achievements: - Renewed $4M business for 1 year - Led an AI partnership - SXSW speaker. Clients: Google, TikTok, Delta, Hilton, NBC.

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    How to contact

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