Years of experience: 12
Business Development ManagerPartnerships Manager👍 Sales & BizDev🧑🔬 Engineer🧨 ConsultingCustomer Success Manager
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Vitor's Career Path
Aug. 2023 -Present
ENEIDA.IOSales Strategy / Key Account Management
Portugal- Focused on the digital transformation of the electrical grid in the DACH markets
- Smart Grid solutions, mainly LV monitoring sensors and the DeepGrid® operational analytics platform
- Currently working on solutions compliant with Section 14a of the Energy Industry Act (EnWG). Responsibilities:
- Prospection of leads, tenders and sales opportunities
- Assisting on marketing initiatives
- Co...
Jan. 2022 -Jul. 2023
ENEIDA.IOCustomer Success Manager
Coimbra, Portugal- I orchestrated a robust customer support function overseeing L1 and L2 agents, significantly enhancing service quality. - Steering Sales Operations, delivering impactful KPIs to the board and driving the execution of our annual Business Plan. - Essential role in boosting customer value by guiding the optimal utilization of Eneida's products and web applications. - Focus on successfully tran...
Sep. 2018 -Mar. 2021
PlanhatCustomer Success Manager
Portugal- Oversaw the successful onboarding and customer success journey of 100+ companies, with ARR ranging from $5k to $200k.
- Achieved high conversion rates, transitioning startups to professional subscription plans and promoting standalone paid features, resulting in increased revenue.
- Redefined Customer Success in the early stages, serving as a vital bridge between core departments including ...