Years of experience: 14
Call CenterCustomer ServiceCall Center SupervisorPhilippinesSales & BizDevMarketing
Trust Score
Exceptionally trusted; proven professional excellence.
Walther's Career Path
Dec. 2021 -Sep. 2022
Probe CXSenior Operations Manager
Philippines• Managing a Back Office account from an Australian energy retailer. • Responsible for driving performance on the LOB’s major metrics which would include AHT, TTC (Touches to Close) and Quality by swiftly isolating opportunities, synergizing Operations and Support Teams such as Training and Quality to effectively map out a course of action. • Engages in client interfacing and owns the deliver...
Dec. 2021 -Sep. 2022
Probe CXSenior Operations Manager
Feb. 2017 -Aug. 2020
Sykes PhilippinesSenior Account Manager