Lisle, Illinois, United StatesProvided support to a variety of clients by creating expanded features for Microsoft CRM and related programs. Workflows/Plugins, Web Resources, Solutions, Power Automate and Flows, XRM Toolbox
Elmhurst, Illinois, United Statesβ’ Primarily spent time configuring, repairing, and deploying over 50 badge printing and registration systems to construction job sites operated by International Contractors, Inc
β’ Assisted IT team members by crafting project research material for implementation.
β’ Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
Naperville, Illinoisβ’ Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
β’ Provided Tier 1 IT support to non-technical internal users through desk side support services.
β’ Explained technical information in clear terms to promote better understanding for non-technical users.