Years of experience: 24

💰 Investor & VCHead of Growth💸 MarketingBusiness Owner💼 C-level Executive👍 Sales & BizDev

Trust Score

Highly reliable; strong professional involvement.

70%
Jarrod's Career Path
Vice President, Account Management & Strategic Accounts ➤ Customer Success, RetentionJan. 2023 -
Oct. 2023
TCP SoftwareVice President, Account Management & Strategic Accounts ➤ Customer Success, Retention
Dallas, Texas, United StatesElevated company’s profitability by implementing strategic business plans and optimizing operational processes. Produced new revenue streams by identifying growth opportunities. Built strategic account team that forged robust relationships with top enterprise accounts. Increased brand awareness, generated leads, and expanded market share in highly competitive industries by seamlessly directin...
Chief Customer Officer & VP Customer SuccessDec. 2022 -
Present
Jarrod RumoreChief Customer Officer & VP Customer Success
Partner with B2B SaaS firms to build or transform customer success function as consultant or fractional executive.
Vice President, Customer Experience ➤ Onboarding, Customer Success, Customer SupportMar. 2022 -
Dec. 2022
CenterbaseVice President, Customer Experience ➤ Onboarding, Customer Success, Customer Support
Dallas, Texas, United StatesLed four functional groups: Customer Success, Implementation, Support, and Training. Boosted brand loyalty by executing comprehensive customer experience strategies. Heightened customer satisfaction levels by establishing key performance indicators. Increased return customer base by resolving problems with high-profile customers. ▪ Streamlined customer training, onboarding, and customer exper...

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