Years of experience: 22
Computer engineer🐦 Design🧑🔬 Engineer
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Don's Career Path
Sep. 2013 -Jun. 2024
West InteractiveSoftware Analyst
OmahaAs Agile Quality Assurance, worked at identifying bugs in the Admin Console Application. Focused on usability of the application as well as bugs. Filed Bugs in the JIRA Ticketing System. As an Agile Software Developer, worked on eliminating technical debt through the transitioning of on premise Interactive Voice Response Systems to Cloud Intelligent virtual Agents. Utilized JavaScript (Node.j...
Dec. 2010 -Sep. 2013
West Interactive CorpProgrammer Analyst
West Interactive does Interactive Voice Response (IVR) programming. I work on the Build team. We do the initial build of the IVR using VXML and hand it off to another team for maintenance after it's in production.
May. 2007 -Jan. 2011
West CorporationProgrammer
Participated in the design and development of telemarketing decision scripting.
Participated in transitioning scripting from Visual Basic to J2EE with Weblogic's Java Page Flow technology and vice versa.
Designed and developed Web Forms in ASP.NET.
Updated and maintained existing scripts in accordance with company standards.
Updated reports driven by West's proprietary technology.