Greater Boston AreaDirect technical staff and manage the activities of all aspects of the project life cycle. Understand complex technical scenarios and requirements. Effectively manage and overcome obstacles to progress. Suggest alternative strategies and directions. Responsible for the planning and execution of IT projects that include any and all phases of the project life cycle while incorporating SDLC prac...
Greater Boston AreaUsing Agile Scrum methodologies with cross functional teams in a waterfall environment, managed the Implementation of the Genesys Voice Platform features including Workforce Desktop Edition (WDE), (IVR), Inbound Routing, Outbound Dialing, Intelligent Workload Distribution (IWD) Tasking, Work Force Optimization, Email Routing, Call Back, Call Recording (GIR) and Interactive Insights Reporting ...