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Years of experience: 24
ITCustomer ServiceChat SupportProduct ManagerBusiness Analyst✔️ IT
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Exceptionally trusted; proven professional excellence.
Lloyd's Career Path
Jul. 2023 -Jun. 2024
Cottonwood FinancialQuality Assurance Manager
Irving, Texas, United StatesEnhanced QA documentation for operational consistency, reducing post-release defects.
Increased test coverage by 25%, significantly lowering defects.
Implemented new load testing software, boosting test coverage by 50%.
Introduced performance testing for UI updates, improving user satisfaction.
Apr. 2009 -Aug. 2023
Santander Consumer USALead Quality Assurance Engineer
Dallas/Fort Worth AreaLed QA team, achieving 95% story-to-defect ratio, enhancing overall product quality.
Implemented QA procedures, increasing team productivity by 18%.
Developed Disaster Recovery Plan, ensuring QA business continuity.
Managed QA for SailPoint IAM, reducing roll-on/off time by 75%.
Expert in major lending apps, ensuring top-tier compliance and training.
Optimized QA automation protocols, reducin...
Feb. 2008 -Oct. 2008
Sixth GearSystems Administrator
Dallas/Fort Worth AreaLed system upgrades, boosting operational efficiency by 20%.
Enhanced data security with IAM profiles in collaboration with senior management.
Implemented backup and recovery strategies, reducing downtime by 10%.
Monitored system health, proactively resolving issues to ensure business continuity.
Coordinated IT solutions with cross-functional teams, improving workflow efficiency.