Years of experience: 25

ITC-level ExecutiveConsultingCustomer Care SpecialistCustomer ServiceHelp Desk Support

Trust Score

Highly reliable; strong professional involvement.

70%
Mike's Career Path
Director of Client SolutionsAug. 2023 -
Present
Iconis GroupDirector of Client Solutions
Remote from AnywhereIconis Group is a family business that is passionate about our technology. We thrive on helping businesses streamline their technology and finance operations with the goal of making life easier while their businesses flourish. We love business management, technology, and efficiency, finding ways to streamline systems and leverage technology to automate workflows and tasks. Some of the favorit...
Director of Client SolutionsSep. 2022 -
Aug. 2023
Vinebrook TechnologyDirector of Client Solutions
Atlanta, Georgia, United States• Supervised and mentored a team of 25+ service desk professionals and team leads responsible for network administration, systems maintenance, and end-user support for over 4,000 users across a dozen customers • Led projects from planning to completion with a focus on budget adherence, delivery of quality services and customer satisfaction • Managed Professional Services team with a primary f...
Global IT DirectorMar. 2020 -
Sep. 2022
VIQ SolutionsGlobal IT Director
Atlanta, Georgia, United States• Managed support team of 15+ technicians distributed across the United States, Canada, UK and Australia, fostering an environment of collaboration and mentoring • Oversaw the post-acquisition consolidation of 3 US offices and data centers resulting in nearly $1 million in annual savings • Coordinated the immediate shift of over 200 US employees from an in-office to a fully remote environment...