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Years of experience: 9
Financial PlannerFinancial AnalystTech SupportFinanceIT👍 Sales & BizDev
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Cesar's Career Path
Dec. 2023 -Present
FintechOSAccount Manager
Bucharest, RomaniaSpearheaded comprehensive NPS and CSAT survey initiatives, translating customer feedback into actionable plans that significantly improved service quality and client satisfaction. Collaborated with pre-sales and marketing teams to identify and pursue upsell and cross-sell opportunities, contributing to a marked increase in ARR and NDR for key accounts. Developed and executed a customer adopti...
Apr. 2023 -Dec. 2023
FintechOSCustomer Success Manager
Bucharest, RomaniaEstablished as the primary contact for key stakeholders, effectively managed NPS/CSAT surveys, and implemented strategic action plans, leading to consistent improvements in customer satisfaction scores. Drove significant growth in ARR and NDR by collaborating with sales to identify upsell opportunities and by instituting a long-term strategic roadmap for all customer accounts. Championed the ...
Jan. 2021 -Mar. 2023
MicrosoftCustomer Success Account Manager
Bucharest, RomaniaLed the fulfillment of support contract obligations at Microsoft, enhancing customer business outcomes and satisfaction with Microsoft solutions through quality planning and delivery of support services. Collaborated with customers and Account Teams to prioritize and plan engagements across cloud and on-premise workloads, defining outcomes to boost workload health, performance, and business c...