Miami-Fort Lauderdale Area- Led implementation of Humanaβs Customer-Centric Operating Model, resulting in a 15% increase in customer satisfaction within the first year
- Recruit, train and coach cross functional agile delivery teams
- Define metrics and coach to reduce lead time by at least 20% year over year
- Create and execute holistic action plan to scale and mature program, including development of all key roles ...
Dallas/Fort Worth Area- Oversee efficient management of cross-functional teams and implementation of industry best practices while maintaining P&L accountability of assigned departmental budgets
- Guide Consulting teams in end-to-end lean transformation of technology and business units from diagnostic to business impact realization
- Utilized value stream mapping, precise control, and effective governance of resul...