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Years of experience: 29
βοΈ ITProduct Designerπ¦ DesignProduct ManagerProject ManagerSecurity Analyst
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Doug's Career Path
Jul. 2022 -Present
HumanaLead, Technology and Cybersecurity Risk
United States
Jun. 2021 -Jul. 2022
HumanaEnterprise Transformation Lead
Miami-Fort Lauderdale Area- Led implementation of Humanaβs Customer-Centric Operating Model, resulting in a 15% increase in customer satisfaction within the first year
- Recruit, train and coach cross functional agile delivery teams
- Define metrics and coach to reduce lead time by at least 20% year over year
- Create and execute holistic action plan to scale and mature program, including development of all key roles ...
Oct. 2017 -Jun. 2021
Fannie MaeConsulting Director
Dallas/Fort Worth Area- Oversee efficient management of cross-functional teams and implementation of industry best practices while maintaining P&L accountability of assigned departmental budgets
- Guide Consulting teams in end-to-end lean transformation of technology and business units from diagnostic to business impact realization
- Utilized value stream mapping, precise control, and effective governance of resul...