Years of experience: 12

United StatesSoft Skills Trainer💸 Marketing📝 Influencer or Blogger🧨 Consulting🎥 Entertainment

Trust Score

Highly reliable; strong professional involvement.

70%
Kate's Career Path
Director, Employee Communications - CX Strategy & OperationsMar. 2023 -
Present
ComcastDirector, Employee Communications - CX Strategy & Operations
-Develop communications plans for product launches, employee initiatives and social impact campaigns including e-newsletters, video messaging, website copy and social media. Awarded Center Star honor for being a top 1% of performer in 2023 -Track operational communications analytics across all mediums and knowledge bases, including 9K internal knowledge articles and 2K customer-facing support...
Director, Project Management, DE&I, Communications - CX Strategy and OperationsJun. 2021 -
Mar. 2023
ComcastDirector, Project Management, DE&I, Communications - CX Strategy and Operations
-Acted as Chief-of-Staff for SVP, Communications & Digital Media Operations -Ghostwrote C-Suite executive messaging for various leaders, including C-Suite (topics include operational outages, responses to current events, DE&I issues, health and safety, and more) -Developed executive prep, talking points, presentations, video content for senior leader meetings -Implemented new DE&I programming...
Sr. Manager, Employee Communications - CX Strategy and Operations Mar. 2017 -
Jun. 2021
ComcastSr. Manager, Employee Communications - CX Strategy and Operations
Philadelphia, PA-Managed 300 policy changes and associated content revisions related to COVID-19 pandemic -Revised and implemented operational communications strategy, including 8.4K articles for internal knowledge database and 1.7K articles for customer website spanning all Comcast product lines -Led content management system migration of ~10,000 articles -Facilitated over +5000 project intake meetings to e...