Years of experience: 26

PhilippinesHRConsultingEducationLecturerPartner

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Renelyn's Career Path
Customer expert and advocateSep. 2024 -
Present
FreelanceCustomer expert and advocate
Sr. Customer Care ManagerMar. 2012 -
Aug. 2024
JobStreet.com Philippines IncSr. Customer Care Manager
Manila, PhilippinesDriver of Customer Care strategies that makes JobStreet.com Philippines the leading service provider in its industry and across JobStreet.com offices in Asia. Milestones:  Grew on platform usage (SiVA Recruitment Center) by 84% (out of an estimated 6k active customers monthly) in 2 years, the highest across JobStreet.com offices in Asia  Successfully transitioned JobStreet.com customers to ...
Customer care and Business Process ManagerMar. 2011 -
Nov. 2012
JobStreet.comCustomer care and Business Process Manager
Mandaluyong city, philippinesLed and implemented JobStreet.com Philippines process improvements for efficiency  Provided significant support for sales, company target setting forecasting and monitoring reports (freeing up more than 48 man hours from sales managers and supervisors monthly)  Streamlined customized sales package creation by almost 50% (from more than 1700 packages created to lower than 800 packages during...