Years of experience: 4

System Analystāœ”ļø IT

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Viktoriia's Career Path
ServiceNow BSA/ConsultantMay. 2023 -
Feb. 2024
NTT DATAServiceNow BSA/Consultant
Philadelphia, Pennsylvania, United States
ServiceNow Functional ConsultantNov. 2022 -
Apr. 2023
Plat4mationServiceNow Functional Consultant
Boston, Massachusetts, United States- Familiarized clients with CSDM framework for CMDB optimization; - Responsible for all SDLC-focused workshops to drive CSDM implementation; - Assisted in CMDB Health assessment; - Prepared and delivered all supportive assets (presentations, meeting minutes, requirements and data-gathering templates, stories, etc.); - Assisted in application modeling & data migration in SN; - Developed client...
ServceNow Business AnalystApr. 2020 -
May. 2022
Teiva Systems - ServiceNow development expertiseServceNow Business Analyst
Kyiv City, UkraineFocused on providing consulting services regarding ITSM configuration at ServiceNow Platform; Worked with APIs and helped to set up catalog forms synced with Azure/Cloud; Documented and tracked Business Requirements. Created artifacts to support SDLC process throughout all stages (e.g. user stories, test cases, process maps, meeting minutes reports); Conducted Demos for clients and Training S...

Viktoriia's Posts

  • About myself

    Proficient in requirements elicitation, workshop facilitation, and crafting user stories with clear acceptance criteria. Extensive experience in ServiceNow ITSM, ITAM, CMDB, and CSDM. Mentored a team of analysts and developed KPIs to measure Service Desk performance.

  • Job Description

    Seeking a collaborative team project where I can contribute as a Business System Analyst or Functional Consultant, leveraging my expertise in ServiceNow and business analysis. Open to roles that utilize contemporary BA skills.

  • How to contact

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