Years of experience: 22

MarketingConsultingCopywritingResearcherTranslatorHR

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Eko's Career Path
Anti-Money Laundering SpecialistNov. 2020 -
Present
GREAT EASTERNAnti-Money Laundering Specialist
Indonesia, JakartaTo implement efficient and comprehensive systems that support seamless execution of BAU activities, including: - Transaction Monitoring: Analyze transactions to detect suspicious patterns, high-risk entities, or large cash movements. - Customer Due Diligence: Ensure KYC compliance during onboarding and ongoing reviews. - Risk Assessment: Identify and mitigate AML risks across clients, product...
Head of Customer Service and Bancassurance SupportJun. 2014 -
Nov. 2020
PT Great Eastern Life IndonesiaHead of Customer Service and Bancassurance Support
Indonesia, JakartaLed the Customer Service department with a strong focus on end-to-end operational excellence and strategic communication across internal and external stakeholders. Spearheaded multiple improvement initiatives to enhance service delivery, compliance, and customer experience. Key achievements include: - Established a dedicated support unit for the Bancassurance team to streamline collaboration....
Business Support ManagerMar. 2011 -
Jun. 2014
CIMB SUNLIFEBusiness Support Manager
Indonesia, JakartaOversaw business process development for Telemarketing and Bancassurance, ensuring seamless operations and client satisfaction. Delivered timely, professional service while maintaining strong collaboration with sales. Handled customer inquiries, complaints, and crisis resolution with empathy and efficiency. Issued refunds, maintained accurate records, and provided personalized client visits. ...

Eko's Posts

  • 0

    About myself

    With over 20 years in the insurance sector, I transitioned from leading transformative projects to a virtual assistant role. My expertise includes digitizing operations, accelerating underwriting, and optimizing sales support, significantly enhancing efficiency and customer engagement.

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    Job Description

    Seeking a remote position to assist heart-centered entrepreneurs, especially life coaches, with organizing and streamlining their businesses. I thrive in empathetic, team-oriented environments that foster learning, aiming for a role that offers meaningful contributions and steady income while growing my VA brand.

  • 0

    How to contact

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