Years of experience: 7

Account ManagerLife Science & Health Care👍 Sales & BizDevCustomer Success Manager

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Trust Score

Exceptionally trusted; proven professional excellence.

90%
Stacy's Career Path
Account ManagerMay. 2023 -
Present
RevSpringAccount Manager
Nashville, Tennessee, United StatesManaged the operational experience of Healthcare clients for print and SaaS services, including multiple full solution clients, with an average annual sales volume of $3.5million Consistently exceeded ten-day time-to-resolution TTR for support tickets, reducing TTR by 20% on average Created merchant onboarding processes to assist partner clients with self-service application and conversion st...
Account SpecialistOct. 2021 -
May. 2023
RevSpringAccount Specialist
United StatesSuccessfully managed the operational experience of 25 direct clients and over 250 indirect clients for print and SaaS services, including three full-solution partner clients Consistently exceeded ten day time-to-resolution (TTR) for support tickets Averaged six day TTR and completed 30% more tickets than average Created merchant onboarding processes to assist partner clients with self-service...
Client Services SpecialistAug. 2019 -
Jan. 2021
EurofinsClient Services Specialist
Madison, WisconsinManaged over 125 accounts through email, tickets and by phone, ensuring they received prompt responses regarding biology and chemistry testing on food products Established trusting relationships with large, demanding corporations reliant on the timing and results of our tests to determine if shipments could be released. This resulted in signed contracts for long-term business and contract ren...

Stacy's Posts

  • How I can help you

    As an Account Manager, Stacy maintains client relationships, ensures customer satisfaction, and drives sales growth. Her role is key in understanding customer needs, presenting solutions

  • People I am looking for

    Looking for clients: - Start-ups - Established organizations

  • Experience & Cases

    Achievements: - Built a new healthcare consulting division - Staff of 12, profitable in 3 years - Managed healthcare clients with $3.5M in annual sales - Created efficiencies with implementation teams

  • How to contact

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